Privacy Policy

Last updated: 2026-01-24

1. Information We Collect

We collect various types of information in order to provide and improve our services to you:

Personal Data: This may include your name, email address, and any other information you provide when you register or interact with our services.
Usage Data: We may collect information on how our services are accessed and used. This usage data may include your device’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
Cookies: We use cookies and similar tracking technologies to monitor activity on our service and store certain information. For more details, please refer to our Cookie Policy at leveldk.co.uk/cookie-policy/.

2. How We Use Information

Your information is used in the following ways:

To provide and maintain our services.
To notify you about changes to our services.
To allow you to participate in interactive features of our service when you choose to do so.
To provide customer support.
To gather analysis or valuable information so that we can improve our services.
To monitor the usage of our services.
To detect, prevent, and address technical issues.
To communicate with you, including for marketing purposes, where permitted by law.
To comply with legal obligations.

3. Legal Bases

We rely on the following legal bases to process your personal data:

Consent: Where you have given us explicit consent to process your personal data for a specific purpose.
Contract: Where processing is necessary for the performance of a contract with you.
Legitimate Interests: Where processing is necessary for our legitimate interests, provided that your interests and fundamental rights do not override those interests.
Legal Obligation: Where we need to comply with a legal or regulatory obligation.

4. Sharing with Third Parties

We may share your information with third parties in the following circumstances:

Service Providers: We may employ third-party companies and individuals to facilitate our services, provide the service on our behalf, perform service-related services, or assist us in analysing how our services are used.
Analytics: We may use third-party service providers such as Google Analytics to monitor and analyse the use of our services. For more information on their privacy practices, please refer to their official policies.
Legal Compliance: We may disclose your personal data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our service and store certain information. For more details, please refer to our Cookie Policy at leveldk.co.uk/cookie-policy/.

6. International Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

7. Data Retention & Security Measures

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. User Rights & Choices

You have certain rights regarding your personal data, including:

The right to access, update, or delete the information we have on you.
The right to rectification if your information is inaccurate or incomplete.
The right to object to our processing of your personal data.
The right to request that we restrict the processing of your personal data.
The right to data portability.

If you are a resident of the European Economic Area (EEA) or California, you may have additional rights under the GDPR or CCPA/CPRA.

9. Children’s Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us at: [email protected].